Frequently Asked Questions (FAQ)
1. Delivery
1.1 When will my order be shipped?
Orders are typically processed within 1-2 business days. Once dispatched, you will receive a shipping confirmation email with tracking details.
1.2 How can I receive my order as quickly as possible?
To ensure the fastest delivery, select the Express Shipping option at checkout. Ensure your shipping address is accurate to avoid delays.
1.3 Does the BREXIT deal affect my order?
Orders to the UK may experience slight delays due to customs clearance. All additional duties or fees will be displayed at checkout where applicable.
2. Returns
2.1 When will I receive my refund?
Refunds are processed within 10 business days after we receive and inspect the returned item. Funds will be credited back to the original payment method.
2.2 How can I confirm if my return was received?
Once your return is processed, you will receive an email notification. For tracking, please refer to the courier service used for your return.
3. Ordering
3.1 How can I place an order on nceprime.com?
Browse our collection, add items to your cart, and proceed to checkout. Follow the prompts to complete your purchase securely.
3.2 Can I cancel my order?
Orders can only be canceled before they are dispatched. Contact our Customer Support team immediately for assistance.
3.3 How will I know if my order was successful?
You will receive a confirmation email after placing your order. If you don’t see it, check your spam folder or contact us for support.
4. Payment
4.1 What payment methods do you accept?
We accept major credit/debit cards, PayPal, and other secure online payment options listed at checkout.
4.2 What is 3D Secure code for credit card payments?
3D Secure adds an extra layer of security for online payments. You may be prompted to enter a unique code sent to your phone or email to complete the transaction.
4.3 How can I redeem a voucher?
Enter your voucher code in the “Promo Code” box at checkout, and the discount will be applied to your total.
If you have further questions, feel free to contact us via the Contact Us page or reach out through our WhatsApp link.
